Shipping policy

Shipping Policy

Order Processing Time

• All orders are processed within 2-3 business days.
• Orders are not processed or shipped on weekends or holidays.
• If we experience a high volume of orders, processing may be delayed. Customers will be notified of significant delays via email or phone.

Shipping Rates and Delivery Estimates

• Shipping charges for your order will be calculated and displayed at checkout.
• Delivery estimates:
  • Standard Shipping: 2-5 business days
  • Expedited Shipping: 1-3 business days
  • Overnight Shipping: 1-2 business days
• Delivery delays can occasionally occur.

Shipping Methods and Carriers

• We offer shipping through USPS & UPS.
• Customers can select their preferred shipping method during checkout.

Shipment Confirmation and Order Tracking

• Once your order has shipped, you will receive a shipment confirmation email with a tracking number.
• The tracking number will be active within 24 hours.

Shipping Restrictions

• We currently do not ship to international addresses.
  

Damages and Lost Packages

• If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim.
• Please save all packaging materials and damaged goods before filing a claim.

International Shipping

• We currently do not ship outside USA

Returns Policy

• Our [Return & Refund Policy] provides detailed information about options and procedures for returning your order.

Customer Service

• For any questions or concerns regarding your order, please contact us at ELECTRON@COVALENCE.EMAIL