FAQ

1 · Sizing & Fit

What size am I?

Use our Size Calculator on each product page and in footer. Choose high and snug or lower on the hips, but every size is drafted so the bag base sits just above your hip for balance.

Can I try a bag on before I buy?

If you are in Los Angeles, book a showroom fitting. Remote shoppers can size via video consult and our Fit Guide.

2 · Pricing & Value

Can I get a discount?

There are a few ways that we can help each other out here: 1. New customers: Tell us about yourself survey: 20% off 2. Returning customers: Complete our two‑minute customer survey and post a product review. 35% off 3. Returning Customers: Buyback Program. Receive 50% of the original price paid back, in form of store credit. Send message on "Contact Us" Page.

Why do the bags cost so much?

Each set of Balance Bags has many components and bag uses seven laser‑cut panels, cobra‑embossed trims, hand‑painted edges, and fair‑wage LA labor. These details add cost but deliver durability and low waste.

How long do Balance Bags last?

Built from full‑grain Vachetta leather and double‑reinforced seams, Balance Bags are designed for 5--10 years of daily use, longer with routine conditioning.

How long do the zippers last?

Our nickel‑free zippers are rated for over 50,000 open‑close cycles. Keep them clean and waxed and they should outlast the bag.

3 · Repairs & Trade‑Ins

Can I trade in my old bags?

Yes. Send us a gently used bag for inspection and receive up to 30% of the original price in store credit.

Is there a proper way to transfer items from one Balance Bag set to another?

Lay both sets flat, one above the other with pockets offset, then move items pocket to pocket downward so everything stays on the same side.

4 · Custom & Components

Do you do custom designs?

For any design, there is a design process we go by. We take on custom work tied to production runs. Patterning and sampling come before a custom creation materializes. We can handle the build, so if you like the design so much, it's most cost effective to do a small run and see how your peers respond.

Do you make adjustable straps? Why not?

Fixed‑length straps maximise strength. Adjustable versions are in development; subscribe for updates.

Can I buy individual components & customise my own bags?

Sometimes, but not regularly stocked. Email the parts you need--straps, pockets, hardware--and we will see what we can do.

5 · Materials & Production

How do you source your materials?

We up‑cycle surplus luxury hides and partner with low‑impact regional tanneries to keep our footprint small.

Are these made in China?

No. Every piece is cut, sewn, and finished in Los Angeles under regenerative and fair‑wage standards.

Can I tour your production space?

Join us during the Brewery Art Walk in May or October, in Los Angeles, for an open‑studio visit. At other times, send an email to schedule a visit

6 · Usage & Care

How do I make sure my straps don't get twisted?

Hang the bag on a hook, chair back, or car headrest. If twisting occurs, unthread through the D‑rings and lay flat--takes seconds.

What do you carry in your Balance Bags?

Typical load: phone, slim wallet, keys, small zipper pouch with balm, coins, meds, pens, notebook--no bulging pockets.

Is this just for Burning Man?

No. Balance Bags are everyday be‑prepared gear for commuting, travel, and festivals; Burning Man simply inspired the concept.

7 · Community & Partnerships

Do you have an affiliate program?

Not yet--join our waitlist and we will invite you when it launches.

I'm all in! How can I support Covalence?

If you have skills in business ops, copywriting, styling, or production, email us with your ideas--collaboration opportunities abound.

I know a store that would love to carry Covalence products--can I connect you?

Yes please! Share their details via our wholesale form or an email intro and we will follow up.

9 · Hydration & Holsters

How much liquid can I carry in a Hydration Holster?

The holster holds a 40 oz (1.2 L) bottle snugly. Support the base to keep the weight from swinging.

Is the Hydration Holster the same as the Utility Holster?

Yes. It began as a drink carrier, but users carried tools and coins too, so we renamed it Utility Holster.

Essential Manager of (potential ) balance bag chaos

All my flossers, stickers, change, biz cards, emergency headache meds/antacid, etc, a little bit of everything you may need, taking up no space.

Fits perfectly in my balance bags. Essential

Everyday, all day extra pockets

I wear two hydration holsters everyday with a belt, even in sweatpants and athletic shorts.
Traveling, hook through security, or being able to hold my smoothie in my pocket while walking my dog. Use cases are endless. Just necessary always for me.

Got a quality product quickly and added gifts. Can’t ask for a better company to support!

THANK YOU JEREMY! We are happy you're happy and appreciate your acknowledgement of that here:)